Arun Haridas

About Arun Haridas

A competent individual with over 13 years of experience in Core Operations, People…

Experience

1. Team Leader - Operations

   Accenture

   Feb 2005 — Present

   A competent professional with a proven track record of Excellent Team Management. Experience in off shore, Cline Management, Excellence in Process Transition, Training and transferring the knowledge and getting the process to BAU. A good communicator with exceptional presentation skills in leading cross-functional teams establishing beneficial relationships. Highly qualified in Claims knowledge and have been recognized as a certified trainer by the training team and the Off shore Client to deliver process training Knowledge in MIS, utilizing resources, improving processes and increasing quality of services to customers. Outstanding ability to professionally and effectively deliver presentations to small and large groups Team Leader (Operations) for a voice based insurance process, managing a span of 20 associates towards achieving set targets along with maintaining the overall smooth operations Oversee the entire operations and process targets. Provide constant one to ones with Team members on a monthly basis on overall team performance and individual contributions Trained in OPEX (operational excellence) Involved in knowledge transfer and Migrated 2 processes from UK for Accenture Supporting different clients and customer service leaders. Understand client needs and help in maximizing process deliverables by providing constant developmental ideas for the process Received many client awards on process improvement ideation and ensuring all operational metrics are achieved on a monthly basis

Education

• RJS College 2003, Bangalore.

  Bcom, Advanced Accountancy

Skills

• Customer Relations
• Operations Management
• Quality Assurance
• Training & Development
• Transitions