Arun Babu
Project Manager- Movate || PMP® || TSIA CSP-M || ACSE || ACFE || CCNP || JNCIP-M || JNCIS-M
- Role
- Project Manager Operations Manager-tac at Movate
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arun Babu
Technical Operations & Project Management leader with 19+ years of progressive experience…
Experience
Project Manager Operations Manager-tac
Oct 2019 — Present · Chennai, IN
SLA Management:· Manage performance of the team· Deliver on SLA commitments based on the contract· Meet and exceed customer satisfaction goals· Daily / Weekly / Monthly / Quarterly Reporting of SLA performance· Formulate continuous improvement plan Client Management:· Weekly / Monthly / Quarterly operations review with stakeholders.· Set and Manage client expectations· To take complete ownership of the cases and drive improvement plan on negative surveys feedback· To handle deviations and carry out risk analysis Operations Management:· Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client· Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders· Capacity / Resource planning and management· Liaison with cross functions across the organization addressing the needs of the team members· Business Continuity planning and Risk management Skill development:· Address skill gaps in Product / Process / Technology / Communication· Mentor Leads & Engineers· Plan Relevant training programs working with respective groups· Career progression and succession planning for the team.· Primary Skills:· Strong operation and leadership skills.· Good communication, negotiation and conflict resolution capabilities.· Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution· Knowledge of Project Management methodology, tools and techniques. Span of Control:· 2-3 Tech Leads handling a team size ranging between 20 -30 engineers.
Education
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Bachelor's degree, Computer Science
Vinayaka Mission's Research Foundation - University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Master of Business Administration - MBA, Computer/Information Technology Administration and Management
2013 — 2015
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