Arun Austin K
Senior Customer Success Manager @Imperva
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WORK HISTORY
Senior Customer Success Manager @Imperva
Bengaluru, IN
Trusted Advisor and accountable for $5Million (USD) book of business, driving enablement, adoption, retention, and expansion for Enterprise level accounts.Achieved 100% project completion rate by coordinating with Solution Engineering andProfessional Services.Demonstrate thorough understanding of Imperva products and technology solution.Monitor customer health. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Imperva product management.Lead regular strategic business reviews on-site to communicate progress against agreed success plans and address risks.Focus on NPS/CSAT and Customer Lifetime Value.Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers.
EDUCATION
SRM IST Chennai
Bachelor of Technology (B.Tech.), Telecommunications Engineering
ABOUT ARUN AUSTIN K
Result Oriented Customer Success Leader with over 11 years of experience in the Service Industry. Excellent reputation for effective C-level communications, Improving Customer Success & delivering the highest level of Customer Support. Expertise in, and Account Management and Retention.
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