Arun Anderson
Senior Director, Customer Success @Quadient
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WORK HISTORY
Senior Director, Customer Success @Quadient
Boston, MA, US
Architected and executed customer success strategies that improved net revenue retention and expanded upsell opportunities across enterprise and mid‑market segments- Designed standardized playbooks for onboarding, adoption, and advocacy, aligning customer success efforts with Sales, Product, and Marketing to drive cross‑functional impact- Built and mentored a high‑performing customer success team, fostering a culture of continuous improvement and customer‑centric thinking- Leveraged data analytics to predict churn, deploy proactive interventions, and inform product roadmap decisions.
EDUCATION
Loyola Institute Of Business Administration
Master of Business Administration - MBA
Harvard Business School
Driving Organizational Agility
Tamil Nadu Open University, Chennai
Bachelor of Computer Applications, Computer Software and Media Applications
NTTF (Nettur Technical Training Foundation)
Diploma in Tool and Die Making, Tool Making
SKILLS
ABOUT ARUN ANDERSON
I build and lead customer success ecosystems that accelerate retention, expansion, and advocacy for enterprise clients. At Quadient, I oversee customer success strategy across North America, driving measurable gains in net revenue retention and customer lifetime value through data-informed initiatives and AI-driven automation.My recent focus has been on transforming Customer Success operations through AI and workflow intelligence — integrating automation, predictive insights, and conversational AI to scale retention and engagement across complex enterprise portfolios. This work combines my passion for technology with a deep belief that innovation should enhance, not replace, human connection.Previously, as Co-Founder and Director at Tankme, I led customer behaviour research and implemented tailored success plans for enterprise clients, driving adoption, engagement, and satisfaction. At Magzter, I built proactive outreach and enablement programs that reduced churn and boosted loyalty through strategic training and data-led engagement.My leadership style is people-first and results-focused. I’m passionate about mentoring teams, building scalable processes, and turning insights into strategies that deliver measurable business impact. With expertise in SaaS, digital transformation, and AI innovation, I see Customer Success as a growth engine for modern enterprises.I enjoy connecting with leaders who share a vision for building intelligent, customer-centric organizations. Let’s connect and explore how technology can elevate the customer experience and unlock sustainable growth.
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