Arun Anderson

About Arun Anderson

I build and lead customer success ecosystems that accelerate retention, expansion, and advocacy for enterprise clients. At Quadient, I oversee customer success strategy across North America, driving measurable gains in net revenue retention and customer lifetime value through data-informed initiatives and AI-driven automation.My recent focus has been on transforming Customer Success operations through AI and workflow intelligence — integrating automation, predictive insights, and conversational AI to scale retention and engagement across complex enterprise portfolios. This work combines my passion for technology with a deep belief that innovation should enhance, not replace, human connection.Previously, as Co-Founder and Director at Tankme, I led customer behaviour research and implemented tailored success plans for enterprise clients, driving adoption, engagement, and satisfaction. At Magzter, I built proactive outreach and enablement programs that reduced churn and boosted loyalty through strategic training and data-led engagement.My leadership style is people-first and results-focused. I’m passionate about mentoring teams, building scalable processes, and turning insights into strategies that deliver measurable business impact. With expertise in SaaS, digital transformation, and AI innovation, I see Customer Success as a growth engine for modern enterprises.I enjoy connecting with leaders who share a vision for building intelligent, customer-centric organizations. Let’s connect and explore how technology can elevate the customer experience and unlock sustainable growth.

Experience

1. Senior Director, Customer Success

   Quadient

   May 2022 — Present · Boston, MA, US

   Architected and executed customer success strategies that improved net revenue retention and expanded upsell opportunities across enterprise and mid‑market segments- Designed standardized playbooks for onboarding, adoption, and advocacy, aligning customer success efforts with Sales, Product, and Marketing to drive cross‑functional impact- Built and mentored a high‑performing customer success team, fostering a culture of continuous improvement and customer‑centric thinking- Leveraged data analytics to predict churn, deploy proactive interventions, and inform product roadmap decisions.

Education

• Loyola Institute Of Business Administration

  Master of Business Administration - MBA

  2013 — 2016

• Harvard Business School

  Driving Organizational Agility

  2022

• Tamil Nadu Open University, Chennai

  Bachelor of Computer Applications, Computer Software and Media Applications

  2007 — 2011

• NTTF (Nettur Technical Training Foundation)

  Diploma in Tool and Die Making, Tool Making

  2002 — 2006

Skills

• Social Media Marketing
• Sales
• New Business Development
• Competitive Analysis
• Vendor Management
• Operations
• Management
• Team Building
• Marketing Strategy
• Sales Management
• Project Management
• Strategic Planning
• Performance Management
• Crm
• Employee Training
• Business
• Team Management
• Recruiting
• Marketing
• Business Strategy
• Customer Relationship Management (Crm)
• Operations Management
• Online Advertising
• Business Process Improvement
• Customer Service
• B2b
• Account Management
• Team Leadership
• Leadership
• Business Development
• Digital Marketing
• Negotiation
• Key Account Management
• Analysis