Arun Ajay
Client Operations Specialist @ VFS Global | Client Relationship Management
- Role
- Client Operations Specialist at VFS Global
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Arun Ajay
As Deputy Manager - Client Operations at VFS Global, I focus on delivering exceptional…
Experience
Client Operations Specialist
Jun 2024 — Present · Kochi, IN
Manage daily client operations and relationship management to uphold service standardsGenerate and analyze MIS reports for revenue monitoring and insightsSupport marketing initiatives to enhance brand presence and lead generationOversee verifier onboarding, ticketing, and team coordination to ensure process integrityMaintain data accuracy by updating the Client Master Sheet collaborativelyConduct leakage analysis and initiate corrective follow-ups for process optimizationEnforce SOP adherence to ensure consistency and complianceAssist in pipeline updates and revenue forecasting activitiesCoordinate Digilocker integration and RSA Archer documentation for regulatory complianceLiaise with resellers on onboarding, operations, and performance reviews
Education
Aquinas College, Edacochin, Cochin - 682 006
Bachelor of Science - BS, Electronics
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