Arulraj Irudhayaraj
Associate Vice President @NatWest Group
Signup · Get unlimited contacts
WORK HISTORY
Associate Vice President @NatWest Group
Chennai, IN
Payment Operations Drive Customer Obsession Operational Excellence review Complaint Handling, Compliance and Policy Champions. Escalation Management Celebrate Service Excellence Capability Building Performance Reporting
EDUCATION
IIBM
Executive MBA, Finance, General
Loyola College
Bachelor's degree, Corporate Secretaryship
ABOUT ARULRAJ IRUDHAYARAJ
With over 10 years of experience in the banking industry, I am a seasoned Associate Vice President at NatWest Group, where I drive customer obsession, operational excellence, and compliance in payment operations. I have delivered key projects across multiple areas, such as personal banking, business banking, CDD, and financial crime and controls, leveraging my expertise in automation delivery, process simplification, and strategic planning.As a leader, I am passionate about coaching, capability building, and celebrating service excellence. I have managed teams of up to 25 members, ensuring high performance, quality, and collaboration. I have also been involved in hiring, resource tracking, and forecasting, as well as escalation and complaint handling. My goal is to enable and empower my teams and customers to achieve their objectives and aspirations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.