Arulkumar M
Front Office Associate
- Role
- Front Office Associate at Sterling Holiday Resorts Limited
- Location
- Madurai, TN, IN
- LinkedIn followers
- 500 followers
About Arulkumar M
Welcome to my profile!As a passionate Guest Relationship Executive, I specialize in crafting unforgettable experiences for valued guests. With 1 year 5 months of experience in the hospitality industry, I excel at- Building meaningful relationships with guests- Delivering exceptional customer service- Anticipating and exceeding guest expectations- Collaborating with teams to drive guest satisfaction- Analyzing feedback to enhance overall experience. My expertise includes- Guest relations management- Multitasking- Daily Sales Report- Mail Handling- Hospitality operationsI\'m driven by a passion for creating warm, memorable moments that leave lasting impressions. Let\'s connect and explore how we can elevate the art of hospitality together!*Certifications/Skills:*[STAR YAAR KALAKAR Award Dec 2023]*Languages:*[Tamil,English]Feel free to reach
Experience
Front Office Associate
Sterling Holiday Resorts Limited
Dec 2024 — Present · Madurai, IN
Welcoming guests and checking their details against their bookings.*Allocating guests their rooms and providing keys.*Answering phones from prospective customers and guests, taking messages and delivering them.*Completing administrative tasks such as filing and photocopying.*Responding to requests for help and information.*Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.*Preparing room bills and ensuring prompt payments.*Checking guests out, taking payments and returning deposits.
Education
Alagappa University
Master of Business Administration - MBA
2022
Madurai Kamaraj University
B.Sc.Physics
2021 — 2021
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