Aru Sharma
Development Team Lead @Aimlay
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WORK HISTORY
Development Team Lead @Aimlay
Rohini, IN, US
Project: AI-Powered CRM Automation & Smart Calling SystemProject Overview:Led the development of an AI-powered CRM automation and intelligent calling system that optimizes lead management, reduces manual workload, and enhances customer engagement through end-to-end automation. The system seamlessly integrates with Zoho One, leveraging custom widgets, APIs, and AI-driven workflows to deliver actionable insights and streamline CRM operations.Key Achievements:Designed a Dynamic Chat Transcript Widget UI:Converts AI-generated call data into a WhatsApp-style conversational interface for better readability.Handles multiple data formats and maintains conversation context for effective lead tracking.Developed autonomous outbound calling workflows powered by AI agents, eliminating the need for human intervention in routine customer interactions.Implemented real-time NLP-driven conversation management using trained AI models to capture customer responses.Integrated fully with Zoho CRM to automate data capture, logging, and workflow triggers, improving operational efficiency.Enhanced decision-making by providing actionable insights from AI-analyzed customer interactions.Tools & Technologies:CRM & Automation: Zoho One, Zoho Widgets, Deluge Script, REST APIsFrontend & UI: JavaScript, HTML5, CSS3AI & Voice Intelligence: ElevenLabs (voice synthesis), Conven AI (conversational AI)Programming: deluge, API, Java Scripts Impact & Outcomes:Reduced manual CRM workload by 40–50%, improving lead conversion efficiency.Enabled real-time AI-assisted customer engagement, resulting in faster response times and improved lead tracking.Streamlined CRM workflows and automated repetitive tasks, allowing teams to focus on high-value activities.Keywords / Skills:Zoho One, CRM Automation, AI Engineer, Agentic AI, NLP, Python, Deluge Script, Workflow Automation, Chat UI, REST APIs, ElevenLabs
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
ABOUT ARU SHARMA
Highly motivated and results-driven Zoho CRM associate developer with extensive experience in implementing and managing Zoho applications for over a dozen organizations. Proficient in more than 20 Zoho apps and skilled in Java development, Spring Boot, and RESTful Expertise->-**Zoho Applications**: Mastery in Zoho CRM, Creator, Deluge, People, Books, Cliq, Connect, Campaign, Sign, Sales IQ, Sites, Forms, Survey, and more-**Implementation & Customization**: Skilled in deploying, tailoring, and overseeing Zoho applications, focusing on Zoho CRM, Analytics, Sales IQ, Projects, People, Recruit, and Creator-**Integration Specialist**: Expertise in integrating various Zoho products and third-party applications using Zoho Flow-**Business Solutions**: Constructing business solutions on Zoho One and CRM Plus, translating complex requirements into Zoho interfaces through customizations and backend coding-**Data Management**: Efficient handling of data import and export Java and Spring Boot-**Java Development**: Extensive experience in Java programming, focusing on creating robust and scalable applications-**Spring Boot**: Proficient in using Spring Boot for rapid application development-**RESTful APIs**: Skilled in designing and implementing RESTful APIs for seamless client-server communication-**Microservices**: Knowledgeable in building microservices architecture using Spring Boot-**Database Integration**: Experience with SQL and NoSQL database integration in Java applications-**Security**: Implementing security features in Spring Boot applications, including OAuth2 and Additional Experience-**Zoho Marketplace Extensions**: Created extensions using CLI widgets on SIGMA to enhance Zoho applications-**Chatbot Integration**: Developed chatbot solutions for lead data retrieval using Sales IQ API-**Core Java**: Strong foundation in core Java concepts and programming-**JDBC**: Proficient in using JDBC for database connectivity and operations-**Spring Framework**: Comprehensive knowledge of the Spring framework, including Spring MVC-**HTML/CSS**: Skilled in using HTML and CSS for front-end development and designing user interfaces-**JavaScript**: Proficient in JavaScript for creating interactive and dynamic web pages.
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