Arturo Bailey
IT Infrastructure and Service Desk Manager
- Role
- Information Technology Infrastructure Manager at Grainger
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Arturo Bailey
I´m an experienced manager with proven leadership in IT outsourcing working with multicultural and virtual teams. My experience is mainly oriented to manage people, IT projects, negotiation, lead work groups and vendor management. Also, I’m used to build in new processes and procedures to a faster adaptation to the business\' needs. I also have experience developing people and skills to ensure quality and work under processes to deliver new Please do not try to sell me any product at the first interaction.
Experience
Information Technology Infrastructure Manager
Oct 2022 — Present
Education
Universidad Tecmilenio
Sports Management Certificate, Sport and Fitness Administration/Management
Universidad Autónoma de Nuevo León
Professionist, Communications and Electronic Engineer
1998 — 2002
Universidad Autonoma de Nuevo Leon
General Administration
2015
Universidad Autónoma de Nuevo León
Master of Business Administration (M.B.A.), Business Administration and Management, General
2013 — 2015
Universidad Autónoma de Nuevo León
Electrical, Electronics and Communications Engineering
2002
Skills
- Telecommunications
- Itil V3. Foundations Certified
- Cisco Technologies
- Pmo
- Problem Management
- Pmp
- Leadership
- IT Management
- Team Leadership
- Erp
- Management
- Service-Level Agreements (Sla)
- Program Management
- IT Operations
- Negotiation
- Business Process
- Project Manager Professional
- Sla
- Itil V3 Foundations Certified
- Operations Management
- Project Planning
- Process Improvement
- Consultancy
- Service Delivery
- Business Analysis
- Project Management
- Quality Assurance
- Vendor Management
- Networking
- Ms Project
- Incident Management
- Integration
- Business Strategy
- Strategy
- IT Service Management
- Cisco Systems Products
- IT Strategy
- Change Management
- Strategic Planning
- Information Technology
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