Arturo Monsivais
Director of Services @CTS Mobility
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WORK HISTORY
Director of Services @CTS Mobility
Austin, TX, US
Focused on improving existing service offerings by evaluating current processes, operational performance, and SLAs to increase scalability, reliability, and provide greater value to our customers. Spearhead development and management of new service offerings, features, expansion of capabilities, and partnerships. Develop strategies to support geographic expansion to better meet the needs of our enterprise customers.Develop marketing strategy to support the company\'s goals, identifying target markets, setting objectives, and defining KPIs. Managing the marketing team to implement and track performance of the marketing strategy.
EDUCATION
American University- Washington, D.C.
Foriegn Policy
The University of Texas at Austin
BA
The University of Texas at Austin
Government- Foreign Policy
ABOUT ARTURO MONSIVAIS
In the world of virtual care, a broken tablet or a misconfigured router isn\'t just an IT ticket—it’s a cancelled patient consultation and lost revenue.As the Director of Services at CTS Mobility, I help healthcare organizations bridge the \"logistics gap\" between their central operations and their remote clinicians. With over 20 years of experience in the technology and service provider industry, I specialize in building scalable, secure, and rapid-response mobility programs that ensure providers stay connected to their patients, no matter where they are.Why Telehealth Leaders Partner with Us: At CTS Mobility, we’ve productized the device lifecycle to remove the burden from your internal IT teams: Day 1 Readiness: We provision, asset-tag, and deploy \"ready-to-work\" kits directly to clinicians\' homes or offices. The 24-Hour Swap: Our Advanced Exchange program ensures that if a device fails, a replacement is in the provider\'s hands by the next morning. Security First: We utilize NIST 800-88 protocols for data destruction and secure wiping, ensuring HIPAA compliance during every device transition or offboarding. Scalability: Whether you are managing 50 or remote endpoints, our 3PL logistics and rapid ordering systems provide the agility needed for rapid market expansion.We are proud to be an Apple Value Added Reseller and a Tier-1 Verizon Partner, giving our clients access to the best hardware and the most reliable connectivity in the US and beyond.Let’s Connect: If you are looking to reduce clinician downtime, automate your device recovery, or audit your current mobility spend, let’s start a conversation. Reach out here on LinkedIn or at a••••••••@gmail.com Visit us:
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