Ishita Sonii
Branch Operation Manager at Aadhar Housing Finance Ltd. //Ex-Customer service officer at Utkarsh Small Finance Bank
- Role
- Branch Operation Manager at Aadhar Housing Finance Ltd.
- Location
- Ayodhya, IN
- LinkedIn followers
- 500 followers
Experience
Branch Operation Manager
Jan 2025 — Present · Ayodhya, IN
Managing operations of 8 branches, ensuring smooth loan processing, disbursement, documentation, and compliance with RBI/NHB guidelines. • Providing administrative support to branch teams and ensuring seamless daily operations. • Monitoring and tracking NOC issuance for loan closures, along with branch-level compliance. • Handling customer retention initiatives, grievance resolution, and CRM-based customer service. • Coordinating communication with Head Office and external vendors for smooth workflow. • Overseeing documentation and logistics management to maintain accuracy and efficiency. • Preparing MIS reports, streamlining processes, and implementing improvements to reduce TAT. • Leading and mentoring branch staff to ensure operational excellence and adherence to SOPs.
Education
Dr. Ram Manohar Lohia Awadh University, Faizabad
Master of Business Administration - MBA
2020 — 2022
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Commerce - BCom
2015 — 2018
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