Arti Singh
Product Operations @ Betterplace | Ex-Urban Vault | Ex-HealthPlix
- Role
- Manager, Customer Success at BetterPlace
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arti Singh
Strategic Account & Enterprise Sales professional having 5 years of experience with a…
Experience
Manager, Customer Success
Aug 2024 — Present · Bengaluru, IN
Customer Management and Support: Manage a diverse portfolio of customers from various sectors, ensuring their success with our product through personalized support. Utilize tools like Zendesk and Zoho for efficient issue tracking and client management, including handling billing and invoice processes- Primary Contact and Relationship Building: Serve as the primary point of contact, providing comprehensive support for product-related queries, billing issues, and contract renewals to foster strong, lasting customer relationships- Documentation and Clarity: Maintain detailed documentation on processes, new features, and SOPs using Confluence, ensuring clarity and accessibility for both clients and internal teams to support seamless operations- Training and Adoption: Provide training to clients during project implementation and as needed, enhancing their product knowledge and adoption to improve satisfaction and drive better outcomes- Cross-Functional Collaboration: Collaborate with sales, product, and support teams to align on customer needs and deliver a seamless experience. Track key performance indicators like Speed of Ticket Resolution(TTR), SLA Adherence, Customer Satisfaction (CSAT), and retention rates to measure success and identify improvement areas- Asset Management: Tracking and Maintaining asset database for devices provided at client location for Attendance Marking through BPSS platform.
Education
The University of Burdwan
Bachelor of Business Administration - BBA
International School of Management Excellence
Post Graduate Diploma in Management
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