Arti Sharma
Front Office Supervisor at Cozzet Hotels, Sonipat
- Role
- Front Office Supervisor at Cozzet Hotels
- Location
- Sonipat, IN
- LinkedIn followers
- 500 followers
About Arti Sharma
Highly organized Front Desk Supervisor with extensive experience in managing guest…
Experience
Front Office Supervisor
Jun 2024 — Present · Sonipat, IN
Team Leadership: Supervised and mentored a front desk team to deliver exceptional customer service.•Guest Relations: Provided courteous and professional assistance to guests, addressing inquiries and concerns promptly.•Operational Efficiency: Oversee reservations, manage room assignments, and maintain effective communication with other departments.•Problem Resolution: Resolved guest issues with diplomacy and tact.•Staff Development: Conducted training sessions to enhance employee skills and knowledge.•Administrative Duties: Maintained accurate records of guest information, payments, and interactions.•Performance Analysis: Generated reports to evaluate operational performance and identify areas for improvement.•Interdepartmental Collaboration: Fostered strong working relationships with other departments to ensure a seamless guest experience.•Room Allocation: Managed room assignments and accommodated special requests.Guest Information: Provided guests with comprehensive information about hotel services and amenities
Education
SWOSTI INSTITUTE OF MANAGEMENT AND SOCIAL STUDIES
Master in hotel management
2019
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