Artis King
Revenue-Focused Sales Strategist | Executive Search & Client Partnerships | CRM Pipeline Optimization (Salesforce) | Remote-Ready Problem Solver
- Role
- Transportation Operations Specialist at AECOM
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
About Artis King
I help teams, customers, and operations move with clarity, urgency, and…
Experience
Transportation Operations Specialist
Jun 2021 — Present · Fairfax County, VA, US
Coordinated real-time emergency responses and dispatched Road Rangers for 450+ incidents per month across major interstate and arterial corridors; cut detection-to-dispatch time by 22%(2:45 → 2:09) and reduced lane-block duration by 18%. Communicated critical traffic updates to FDOT operations, law enforcement, and EMS via radio/CAD/DMS/511; issued 1,100+ multi-channel updates monthly, improving multi-agency response times by 3:10 on average. Maintained complete, accurate incident documentation; logged 100% of events in CAD within 10 minutes, lifting audit scores from 93% → 99% and reducing record corrections by 42%. Delivered consistent, high-quality customer service on the motorist assistance line—answered 96% of calls within 20 seconds, resolved 88% on first contact, and achieved 4.8/5.0 satisfaction. Optimized communication workflows by standardizing radio and phone protocols and moving to plain-language scripts; reduced stepped-on transmissions by 27%, shortened average call duration by 14%, and decreased repeat callbacks by 31%. Contributed to procedure development—co-authored 8 SOP updates and built 6 quick-reference guides—streamlining handoffs and cutting incident lifecycle time (report → clear-to-shoulder) by 12%. Ensured compliance with operational and safety standards (TIM/ICS); achieved 100% adherence to lane-closure/PPE protocols and passed two external compliance audits with zero critical findings. Relayed accurate traveler information to motorists and agencies—raised the share of verified incidents posted to DMS/511 within 3 minutes from 72% → 94% while keeping erroneous postings under 0.5%. Invested in ongoing training and development—completed 60+ hours (TIM Responder, ICS 100/200/700, CAD/ATMS), improved scenario test scores by 18 points, and mentored 5 new dispatchers to full proficiency 25% faster.
Education
University of Maryland
Bachelors of Science
1998 — 2002
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