Arti Dhingra

About Arti Dhingra

15+ years of experience in contact center industry. Managed core functions like training, team leading, onsite process improvement projects, solution identification, knowledge transfer and consulting Specialties:~ Order to Cash (O2C - B2B)~ Service to Cash ~ Team Leading ~ Training and Development ~ Consumer Collections (pre and post charge off)~ Early and Late Stage Collection ~ People Leadership ~ Solution Identification and Mutual Value Discovery ~ Operations Management ~ Customer Management ~ Business process management ~ Re-engineering ~ Content Development ~ Compliance and Risk Management Setting and Executing Strategies. • Expert on handling outbound campaigns on dialers. • Strong Analytical Skills • Working with Vendors and Agencies • Interpersonal Skills and team building • Compliance in Self Assessment • Coordination and working with global teams • Collections expert pre and post charge off

Experience

1. Global Process Owner

   Genpact

   Jan 2016 — Present · Noida, IN

   Work in the capacity of Global Process Owner (GPO) since January 2016. Closely working with Operations, client’s GPO counterparts, process transformation, continuous improvement, robotics teams on driving standardization, best practice adoption, delivering value to client and improvement of as-is processes

Education

• Delhi University

  Bachelor's Degree, Commerce

  1999 — 2002

• Symboisis Distance Learning

  Master of Business Administration (M.B.A.), Marketing

  2010 — 2012