Arthur Maull

About Arthur Maull

Cross-functional Collaboration: Highly empathetic, trustworthy leader with exceptional…

Experience

1. Strategic Account Manager

   Openforce

   May 2025 — Present

   Serve as the lead point of contact for complex requests, for all levels of clients, and completing special projects that enhance the Client Experience Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system Inquisitively ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum functionality of the system to meet client business needs Ensure the timely and successful delivery of our solutions, according to customer needs, and objectives with a white-glove customer service mindset Support clients with system update/change requests; partner internally to ensure completion of requests, and manage internal communication tools by creating and managing Jira tickets, providing timely updates to the client, and seeing the task to completion Demonstrate expertise by resolving complaints, preventing client escalations, and preventing compounding issues Supports internal User Acceptance Testing (UAT) Efforts Proactively supports the Tier 2 Client Services team with tasks as needed Update and maintain Knowledge Base articles and client profiles

Education

• University of Delaware

  Bachelor's Degree Triple Major

  2007 — 2011

• University of Delaware

  Master's degree

  2011 — 2013