Arthur Manalang

About Arthur Manalang

Experienced in both the technical and management aspect of network operations.* Technically knowledgeable but not limited to the PBX infrastructure, and telecommunications and networking equipment.* Handles technical project management of dynamic and challenging projects* Efficient vendor point of contact with a wide variety of exposure on different Telco products and services.* Consults in product review and evaluation, contract negotiations and site turn up activities and migrations.* Interested in business analysis with regards to how operations can maximize the IT infrastructure and reducing operating costSpecialties: PBX design, infrastructure planning and administration, Maintenance, cost, equipment purchase and contract negotiation, vendor management, 24x7 technical PBX escalation, Uninterrupted PBX operation and administration with 99.5% uptime, PBX and center wide disaster recovery and business continuity, Telecommunication vendors point of contact for all services, and contact center telephony head for more than 8 years. Project management experience for small and major IT infrastructure requirements.

Experience

1. Engineer Iii Network System Assurance

   Verizon

   Oct 2012 — Present · Johnstown, PA, US

   The Switch Technician is responsible for advanced integration, operation and maintenance (OA & M), and performance monitoring of VZW networks and platforms found within a regional data distribution location. Networks supported include 1X, CDMA/eHRPD, LTE –NSC, EBH, TRFO/NNI, WDN, and WVN. Platforms included in these networks are: Ditech PAEC, 1678 MSPP, ALU – eNB’s, MME, SGW, 7750, 7705, CMDS, ALU 5100 CMS, ECP, 5ESS; Cisco 6500, Cisco ASR5500, Cisco LESS, 10K, CRS16; Juniper EPC MLS,8216, MX960; Tellabs Titan 5500, Lucent GPS 4848 DC power plant and associated BDFB’s. Performance monitoring tools include, Real Time Tool, Brix, Ehealth, Cisco, ALU SAMS, SQM, ALU OMC-RAN The Switch Technician is expected to perform his/her duties with minimum supervision and participate in cross-functional projects as scheduled.• Troubleshoot, upgrade, integrate, and perform preventive maintenance on multiple vendor systems.• Monitor Key Performance Indicators (KPIs) on regional data networks and correct anomalies.• Provides subject matter expertise and technical leadership.• Develop and maintain relationships with cross-functional teams.• Participate in First Office Applications (FOAs) and other projects as scheduled.• Interface and escalate as necessary with key stakeholders both within and outside the Region to ensure projects as well as troubleshooting efforts are completed in a timely manner.• Provide clear/concise project status reports

Education

• José Rizal University

  MBA, Business Administration

  2000 — 2002

• Don Bosco Technical College

  Bachelor of Science in Engineering, Electronics and Communications

  1992 — 1999

Skills

• Planning
• Service Delivery
• Technical Support
• Business Analysis
• Vpn
• Infrastructure
• Voip
• Contact Centre
• Escalation
• IT Operations
• Audix
• Help Desk Support
• Ivr
• Call Routing
• Avaya
• Telephony
• Qos
• Call Centers
• Ip
• Voice Mail
• Sla
• Unified Communications
• Tcp/Ip
• Disaster Recovery
• Sip
• Vendor Management
• Call Center
• Administration
• Avaya Pbx
• Avaya Technologies
• Tdm
• Acd
• Crm
• Troubleshooting
• Pbx
• Software Documentation
• Cabling
• Project Management
• Contract Negotiation
• Cisco Technologies