Arthur Hale

About Arthur Hale

Do nothing from selfishness or empty conceit, but with humility of mind regard one another as more important than yourselves;”‭‭Philippians‬ ‭2:3‬I am a tenacious and patient leader with an eye for detail. I have developed diverse writing skills, IT-related skills, relational skills, and a touch of design creativity.My career goal is to develop and lead a proactive team to enhance workplace methodologies, training, documentation, and professional development; emphasizing simplified and reliable policy, procedure, and instruction to boost customer experience, team productivity, organizational knowledge, and data security.I am an IT industry veteran of more than 30 years in selling and supporting customers and IT infrastructures all over the United States.

Experience

1. Research and Development Technologist

   Ftsi Corp

   Dec 2024 — Present · Houston, TX, US

   New Product Testing/QA, Linux, Python, and Data Analytics

Education

• University of Houston-Clear Lake

  Computer Information Systems

• Arizona State University

  History

Skills

• Itil Itsm V2 Foundation Certified
• Vmware
• Salesforce.com
• System Deployment
• Policy Documentation Writing
• Servers
• Itil
• Comptia a+ Certified
• Service Delivery
• Windows Server 2003
• Technical Support
• Presentations
• Service Desk
• Sharepoint Designer
• Comptia Network+
• Technical Writing
• Storage Area Networks
• Oral & Written Communication Skills
• Antivirus
• Windows Server 2008
• Comptia Network+ Certified
• Service Desk Processes
• Windows Vista
• Windows Xp
• Windows Xp Pro
• Process Improvement
• Compttia Security+ Certified
• Compliance
• Windows Security
• Written & Oral Presentation Skills
• Help Desk Support
• Technical Training
• IT Service Management
• Windows 7
• Dell Certified Systems Engineer (Dcse) 2005 & 2007
• Leadership
• Delivering Technical Training
• Adult Education
• Microsoft Certified Professional
• Vendor Management