Arthur Dang

VP of Retention & Success @Sales & Orders

NY, US

Leading, expanding, and mentoring the Customer Success teams by outlining strategic implementation, onboarding and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a continuous winning team. •Driving customer lifetime value by defining & mapping the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities while increasing retention rates and reducing churn. •Architecting the customer success organization and solutions to leverage and scale in support of company revenue goals and growth opportunities, including balancing services and support offered to our broad range of customer segments -Enterprise, Mid-market and SMB. •Partnering very closely with our sales and development teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them. •Provide guidance and strategic direction for all dimensions of the company impacting the organization’s structure, staffing, employee engagement, and employee relations.