Arthur Thompson
Director of Global Service
- Role
- Director of Global Service at Ultra Clean Technology
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Arthur Thompson
Account Operations global headquarters executive driving change to produce $2B+ annual…
Experience
Director of Global Service
Jan 1992 — Present · Chandler, AZ, US
Starter member of Ultra Clean Technology, employee 10• Manage P&L activity for field service department and Account Operations Products division under guidance of SVP• Generate and facilitate performance based on Key Performance Indicators (KPI).• Facilitate training and content design for 200+ employees in Customer Business Operations and Customer Relationship Management with over 30 custom training courses. • Administer the effective worldwide support of semiconductor field service engineers at global customer sites ensuring superior quality and timely service with direct customer contact for System Integration.• Supply Chain: Reverse Logistics expert in Return Material Authorizations diagnoses and repair.• Coordinate service contracts and support: Toshiba Mitsubishi installation of ozone generators in the United States and Israel, support Japan: Global Foundries, Micron Technology, Applied Materials. • Project manager of 35 personnel at Tesla Motors powertrain line installation: electrical cabinet wiring, pneumatic controls, RFID conveyance, shaft stab, ring insertion of rotor and stator line.• Provide service for 10 key customers: Applied Materials, Cymer/ASML, Lam Research, Intuitive Surgical, Mattson Technology, Micron Technology, Onto Innovation, Global Foundries, Samsung, Tokyo Electron with a working knowledge of chemical and gas delivery systems, mechatronics, thermal controls, welded assemblies.• Mentor key Sales Operations executives based on KPI’s. Follow up individually to ensure performance indicators met.
Education
American Military University/APUS
Bachelor’s Degree with Honors, Business Administration, Management and Operations
2013 — 2016
Skyline College
Associate of Arts (A.A.)
2004 — 2009
International Six Sigma Institute
Certified Six Sigma Master Black Belt, Operations Management
2019
Das Kunststoff-Zentrum (SKZ) German Welding Society (DVS)
DVS Certified Thermoplastics Welder, Welding of Thermoplastics (PVC, PP, PE, PVDF, Extrusion)
2018 — 2019
American Military University/APUS
Master of Business Administration (MBA) With Honors , Global Business Management
2017 — 2019
Chemical Corps: United States Army
Advanced Individual Training, Chemistry
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