Arthur Taylor
Software Support Engineer | IT & Technical Support Specialist | SaaS | Troubleshooting | Application Support
- Role
- Product Support Analyst at Post Acute Analytics
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Arthur Taylor
Product Support Engineer with 7+ years of experience supporting SaaS applications and…
Experience
Product Support Analyst
Sep 2025 — Present · US
Supported EHR/EMR and enterprise applications, resolving complex issues to ensure data accuracy and regulatory compliance- Acted as escalation point, performing root-cause analysis and driving resolutions that reduced ticket turnaround time by 25%- Created and maintained KBAs and Job Aids, improving documentation accuracy and cutting repeat inquiries by 30%- Managed and tracked tickets in Jira, collaborating with development teams to implement system fixes and enhancements- Monitored application performance and recommended workflow improvements that increased system reliability and user satisfaction.
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