Arthur Richardson
Senior Advisor, Business Process Management @CVS Health
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WORK HISTORY
Senior Advisor, Business Process Management @CVS Health
Irving, TX, US
Developed issue tracking system for Specialty Bad Debt that identified opportunities for quality and process infrastructure improvement.• Assisted with creation of Roadmap for Specialty strategy which drove to alignment of current initiatives and creation of 5 year plan• Redesigned end to end workflow for Enteral lines of business within CVS specialty operations to streamline the fulfillment process and improve outputs pertaining to quality.• Developed process and quality infrastructure for Specialty freight savings initiatives encompassing multiple work streams with projected savings of 3.5M over 2016 and 2017.• Performed data validation for “ePa” initiatives to assess opportunities to automate the electronic prior authorization process.• Developed fallout tracking system for electronic prior authorization that identified opportunities for continuous improvement.• Developed new process and identified system fixes to enhance “special dispensing” instructions process as it pertains to “Mail order” Operations and “Customer Care”• Developing project/resource request infrastructure for shared services to simplify request intake and usher request to completion with emphasis on visibility, automated notifications and management of resources.• Developing infrastructure for an executive dashboard to lend visibility to strategic initiatives
EDUCATION
The University of Texas at Arlington
Bachelor's degree, Industrial Engineering
SKILLS
ABOUT ARTHUR RICHARDSON
Industrial Engineer and Six Sigma Black Belt, with diverse experience in manufacturing…
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