Arthur Mintie
VP Customer Experience at LATICRETE INTERNATIONAL, Inc.
- Role
- VP Customer Experience at LATICRETE International
- Location
- Bethany, CT, US
- LinkedIn followers
- 500 followers
About Arthur Mintie
Strategic and forward thinking professional which oversees the global technical services operations of a diverse construction materials manufacturer which includes technical support of all brands under the corporate umbrella providing troubleshooting services, technical product training, training module development – both electronic and classroom, specification generation, claim and risk management, and product liability services. Duties include driving the development and implementation of new tools and technologies that allows better support to customers (both internal and external) and drives efficiency and productivity gains within the group. Responsible for driving quality and efficient customer support and service to customers through the management of a team of managers and staff that includes hiring, motivating, coaching, counseling, training and problem solving. Assists executive management with development, analyses and implementation of staffing, training, scheduling, and other support programs. Also responsible for overall team performance and adherence to customer support/service policies, strategies, objectives, and goals along with overall customer satisfaction, successful handling of escalation risk issues, and the supervision and professional development of assigned staff. Engages with Program/Product Management, Sales, Administration, Strategic National Accounts, Mergers and Acquisitions, Strategic Planning, IT and other business leaders to provide feedback and statuses on product/program initiatives, support mechanisms and customer escalations as necessary.Represents organization on a national level at Industry Technical Meetings and serves on numerous Standards Development Committees. Provides training and educational seminars on behalf of our Organization as well as our Industry. Authors technical articles, webinars, and podcasts for industry journals, publications and trade associations.
Experience
VP Customer Experience
Apr 2021 — Present · Bethany, CT, US
Education
American InterContinental University
Bachelor of Science (BS)
Western International University
Associate of Science (AS)
Skills
- Crm
- Construction Drawings
- Materials
- Negotiation
- Technical Presentations
- Pricing Strategy
- Flooring
- Business Development
- Instructor-Led Training
- Sales Management
- Design Specifications
- Legal Liability
- Business Strategy
- Troubleshooting
- Claim Investigation
- Technical Support
- Technical Analysis
- Legal Documents
- Global Strategy
- Account Management
- Technical Documentation
- Claims Management
- Team Building
- Claims Handling
- Construction
- Strategic Planning
- Call Center Development
- New Business Development
- International Relations
- Purchasing
- Building Materials
- Risk Management
- Team Management
- Technical Writing
- Pricing
- Risk Analysis
- Project Management
- Contract Negotiation
- Product Specification
- Construction Management
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