Arthur Mesples
Head of Customer Success @Mapal Group (fr)
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WORK HISTORY
Head of Customer Success @Mapal Group (fr)
Nantes, FR
MAPAL Group is a leading SaaS company providing management solutions for the hospitality and foodservice industry.As Head of Customer Success for the FR Region, I lead the Customer Success strategy with a strong focus on revenue growth, retention, and customer value creation.My key responsibilities include:• Driving ARR growth• Reducing churn and strengthening customer retention• Expanding accounts through cross-selling and upselling• Understanding customer strategy, needs, and business evolution• Leading, mentoring, and developing Customer Success Managers
EDUCATION
Wine & Spirit Education Trust
WSET Niveau II
Grenoble Ecole de Management
Diplôme d'études supérieures en Management, Management
Grenoble Ecole de Management
Master 2 (M2), Services Marketing
Centre Européen de Formation
CAP cuisine
SKILLS
ABOUT ARTHUR MESPLES
Strategic Customer Success leader with 5+ years’ experience driving growth, retention, and operational excellence in B2B SaaS. Skilled in building and scaling teams, defining customer segmentation strategies, and aligning initiatives with business goals to deliver strong results (ARR > €10M, NRR > 110%, churn < 5%). Trusted partner to C-level stakeholders, combining vision, execution, and team empowerment to maximize customer lifetime value.
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