Arthur Lewis
Inside Sales Representative at Angi
- Role
- Caseworker at New Hanover County
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Arthur Lewis
I have an extensive background working with people where I have spent years improving my…
Experience
Caseworker
Feb 2018 — Present · Wilmington, NC, US
Used Salesforce and NCFast systems to locate daily tasks and case documents to compile and verify case information pertinent to eligibility determination- Performed careful reviews of customer data to ascertain compliance with eligibility criteria for economic assistance- Conducted in-depth interviews with customers by way of Phone, Email, Mail, and/or In-Person explaining benefits process, and which programs best suite their specific needs in which I could provide- Answered questions and responded to daily inquiries to deliver high level of service to customers- Juggled multiple projects and tasks to ensure high quality and timely deliver to customers- Demonstrated self-reliance by meeting and exceeding workflow needs while working remotely for over 2 years- Prioritized and organized tasks to efficiently accomplish and exceed service goals- Promoted high customer satisfaction by resolving problems with knowledgable and friendly service- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our multitude of services- Maintained confidential customer documentation to prevent data comprimise and comply with HIPAA regulations- Enforced operational compliance with state and federal laws and industry standards.
Education
CourseCareers
Sales Development Specialization
2022
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