Arthur
Senior Delivery Manager - Problem Management @Scotiabank
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WORK HISTORY
Senior Delivery Manager - Problem Management @Scotiabank
Toronto, ON, CA
Leading problem management team within Canadian & Caribbean IT Operations and Engineering,
EDUCATION
University of Toronto
Bachelor's degree
SKILLS
ABOUT ARTHUR
Batch Operations & Support - Lead batch operations, incident/crisis management & automation (Over 3 million jobs per month on mainframe & 500 k on distributed platform)-> CA7 Mainframe Scheduler - Reduced Failure rate from 1.5% to under 0.25%-> CA Workload Automation (aka AutoSys)- Reduced Failure rate from 3% to under 1%- Lead & Founded - ServiceNow Platform for Incident Management for Scotiabank -> Founded Global Event Management System (GEMS)- Lead, managed a ServiceNow development team to create API\'s & consolidate all operational alerts into a meaningful centralized monitoring system- Developed & migrated Internal Lotus Notes based application solutions to ServiceNow platform- Lead and primary custodian for all Knowledge Database articles for all batch related and supported functions. Enterprise Service Delivery & Support - Primary Relationship Management of all BM/Kyndryl IT Services for Scotiabank IT & S stakeholders. Likewise, primary contact & escalation for vendor & other third party solution providers for Scotiabank IT & S owners & partners- Day to day operational support between Bank application service stakeholders and supporting infrastructure- Incident & crisis management for all supported services-> Accountable & Responsible for all incident communications-> Accountable & lead for the recovery/restoration of services-> Accountable & responsible for all post incident processes (debrief / Post Mortem - Action Items)- Lead a team of support staff for all identified critical IT Services from implementation through to steady-state support.
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