Arth Shah
Customer Service Assistant @Heart of England Co-operative Society Ltd
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WORK HISTORY
Customer Service Assistant @Heart of England Co-operative Society Ltd
Rugby, GB
Analysed POS and customer transaction data to generate weekly sales reports, enabling more accurate stock planning and reducing inventory waste.• Applied data-driven insights to optimise staff schedules, leading to improved shift coverage and a 10% boost in customer satisfaction during peak hours.• Delivered consistent front-line services, while supporting store operations, contributing to a smoother customer experience and increased daily footfall.
EDUCATION
SHREE L R TIWARI COLLEGE OF ENGINEERING, THANE
Bachelor of Engineering - BE
Coventry University
Master's degree
ABOUT ARTH SHAH
I am a recent MSc Data Science graduate from Coventry University, UK, where I graduated with Distinction. I am actively seeking Graduate roles as a Data Analyst and Business intelligence to apply my strong analytical and technical skills. I became passionate about data during my MSc studies, inspired by how data-driven insights can solve real-world problems and drive innovation. Working on projects like stock price prediction and traffic accident severity modelling demonstrated to me the power of predictive analytics to uncover meaningful patterns and support decision-making in complex environments. Previously, as a Cloud & Analytics Engineer at LTIMindtree supporting Citi Bank, I led analytics-driven support operations that reduced incident resolution time by 15% using Python and SQL, improved system reliability by 20% through data analysis, and boosted reporting efficiency by 25% via automation. I developed dashboards in Tableau and Power BI to help stakeholders make data-driven decisions and worked closely with DevOps and business teams to translate complex data into actionable insights for risk mitigation and process improvements.
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