Artem Kazanovskyi
Product Lead, Cpaas @GMS
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WORK HISTORY
Product Lead, Cpaas @GMS
Initiated and led a cross-functional team to perform Campaign Platform UX/UI Redesign, resulting in CSAT boost (56% —> 84%) • Coordinated Knowledge Base and NOC process enhancement - 120% faster response, 3x fewer tickets by Customers, avg. Time to Resolution reduced by 70%• Integrated AI tools and implemented an AI bots library for internal company usage, which led to 2x faster coding and task automation • Instituted Agile Methodology across multiple teams (Scrum + Nexus Frameworks), resulting in 3x faster delivery cycles• Launched EBM (Evidence-based management) framework using analytics tools (Tableau, Amplitude) to improve data-based decisions across the company
EDUCATION
Kyiv National Economics University
Bachelor's degree, International Economy and Management
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master's degree, Management and Marketing
The National Defence University of Ukraine
Bachelor's degree, Military Strategy, Department of Political Science
ABOUT ARTEM KAZANOVSKYI
Product Manager / Program Manager with 9 years of experience leading cross-functional teams (up to 10 people) and launching B2B/B2C products across CPaaS, SaaS, Travel Tech, and Fintech. Delivered a 45% YoY revenue boost, 3x faster delivery cycles via Agile/Nexus, and improved CSAT from 56% to 84%. Co-founded a G2-recognized platform, drove 90% feature adoption, and reduced support tickets 3x through process automation and AI integration. Skilled in product strategy, UX/UI, and data-informed decision-making.
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