Art Gust
- Role
- IT Manager Quality Assurance Manager at Progressive Insurance
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Art Gust
I am an accomplished software product leader with skills encompassing the full Software…
Experience
IT Manager Quality Assurance Manager
Sep 2013 — Present
Responsible for system & software testing of internal focused infrastructure (Telecom, Hosting, Network, Compute, Clients) and applications used to run Progressive’s business with 21 QAs in 3 domestic locations. • Created the Colorado Springs Infrastructure Resource Services QA team for the Enterprise Technology Services (ETS) Department. • Developed internal auditing, staffing, and service offering processes. • Created the Infrastructure Development Methodology for Progressive. • Responsible for the testing of internal development applications, implemented 3rd party applications, as well as, infrastructure systems. • Implemented causal analysis techniques on production issues to identify root cause and apply solutions to improvement project deliveries. • Created monthly QA metrics on staff utilization, staff forecasting defects trends/rates, and project delivery. • Participated in software design, code reviews, configuration management, change control processes, and with issue reporting/resolution. • The ETS QAA efforts have reduced production defects by 15% while project delivery has increased by 7%. • Recognized as a strong mentor, coach, and developer of people. • Ensured quality and implemented automation to the following ETS Projects: o Microsoft BI upgrade implementation, TFS2012 Capability Expansion, I/O Caching Technology Strategy Implementation, 2014 Hardware Consolidation and Virtualization, Genesys Dialer Replacement, Next Gen Virtual Client, Conv IP - CC Centralized Infrastructure, WiFi Claims/Enterprise Deployment - Aruba Replacement, SQL Server Hardware Consolidation and Refresh, Enterprise Federation Solution, Digital Certificate Improvements, ESC Data Discovery, Exchange 2010 SP3 Upgrade, Adobe upgrade to Creative Cloud for Enterprise, B2B Frame Relay Decommissioning, Telecom IVR Prophecy Upgrade, Microsoft Office 2013 Upgrade, Upgrade Optim Test Data Management and Data Growth, Microsoft Lync 2013 Upgrade, Enterprise Emergency Notification Tool
Education
University of Colorado
Bachelor of Arts; Bachelor Arts, Geology; Economics
1982 — 1986
Skills
- Resource Management
- Requirements Gathering
- Embedded Software
- Geological Mapping
- Team Management
- Recruiting
- Program Management
- Software Quality Assurance
- Budgets
- Agile Methodologies
- Arcgis
- Software Documentation
- Visual Basic
- Manual Testing
- Leadership
- Petroleum Geology
- Quality Management
- Strategic Planning
- Regression Testing
- Unix
- Business Analysis
- Test Management
- Integration
- Budgeting
- Business Process Improvement
- Ms Project
- Microsoft Excel
- Sdlc
- System Testing
- Spatial Analysis
- Analysis
- Software Project Management
- Project Management
- Erp
- Cross-Functional Team Leadership
- Sharepoint
- Microsoft Office
- Requirements Analysis
- Powerpoint
- Business Development
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