Arshiya Tabassum
Engineering Manager @A.P. Moller - Maersk
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WORK HISTORY
Engineering Manager @A.P. Moller - Maersk
Bengaluru, IN
Took ownership of a domain with 60+ open incidents and limited team capacity, streamlined global incident resolution through runbooks, cross-team knowledge transfer, tooling, and access enablement, reducing incidents to 5 within two weeks and sustaining fewer than 2–3 incidents per week thereafter, supporting a newly defined operational KPI- Lead a globally distributed, cross-functional engineering team responsible for mission-critical e-commerce tracking capabilities in a core logistics domain- Own operational reliability and production readiness for tracking services, partnering with global incident management and SRE teams to ensure high availability and effective incident resolution- Drive delivery planning, backlog prioritization, and continuous improvement across the domain, improving system stability, performance, and long-term maintainability- Provide people leadership through regular one-on-ones, goal setting, mentorship, and structured performance feedback, supporting career growth and onboarding across locations- Contribute to architectural strategy and system evolution, guiding platforms toward greater scalability, resilience, and future business growth across microservices and event-driven systems on Azure.
EDUCATION
VVS College
Bsc, Computer Science
DOEACC
MCA, Computers
ABOUT ARSHIYA TABASSUM
Engineering Manager with 18+ years of experience spanning software engineering, people leadership, and product-driven delivery in global enterprise environments- Currently leading distributed engineering teams at Maersk, owning mission-critical e-commerce tracking systems with a strong focus on reliability, scalability, and operational excellence- Experienced in building and growing high-performing teams through hiring, mentoring, goal setting, performance management, and continuous feedback, while partnering closely with product, architecture, and business stakeholders- Proven ability to lead complex domains end-to-end — from system design and architectural evolution to delivery execution and incident readiness — balancing technical depth with business outcomes- Recognized at Maersk as a People Highlight for strengthening incident response, observability, and operational maturity across global platforms.
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