Arshiya Shireen S Ali
Csp Partner Frontline Support @Microsoft
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WORK HISTORY
Csp Partner Frontline Support @Microsoft
IN
Working as a freelance Support Engineer assisting CSP partners on their day to day Partner center portal and accounts issue.Apart from providing support to Microsoft Partners, I\'m also Working on improving the process by mentoring and training Teammates, reviewing bin in order to provider quicker resolution.I\'m also play a major role in escalation management of the team.
EDUCATION
Sabarmati University
Bachelor's degree, Computer and Information Sciences and Support Services
Svk Polytechnic
Diploma in Computer Science and Engineering , Computer and Information Sciences and Support Services
ABOUT ARSHIYA SHIREEN S ALI
Experienced senior Technical Support Engineer. Keeping track of meeting SLA, KPI, mentoring teammates, handling escalation, building knowledgebase articles etc.I am thrilled to introduce myself as a seasoned professional with over 5 years of invaluable experience in the dynamic world of support. Throughout my career, I have had the privilege of representing esteemed companies such as Apple, Microsoft, and Cytel, where I honed my skills, demonstrated my unwavering commitment to customer satisfaction, and consistently exceeded expectations.My journey in the realm of cloud support has been a rewarding one, marked by continuous learning and growth. I am passionate about assisting customers and providing them with the best possible solutions to their inquiries and concerns. My extensive experience has equipped me with a deep understanding of the intricacies of cloud service, allowing me to navigate even the most challenging situations with tact and professionalism.During my tenure at Apple, I had the opportunity to engage with customers from diverse backgrounds, each with their unique needs and preferences on their iPhone, iCloud, and MAC issues. This experience sharpened my ability to adapt quickly, empathize with customers, and deliver solutions that delighted them. At Microsoft, I further refined my technical knowledge, assisting customers with complex Accounts and billing issues on cloud platform, and ensuring that they left each interaction with a sense of resolution and satisfaction. Later, at Cytel, I expanded my horizons by providing support in the pharmaceutical industry, where attention to detail and precision are paramount.
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