Arshit D.
WFM || IEX || Verint || Incontact || GDS Amadeus
- Role
- Lead Wfm at Concentrix
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Lead Wfm
Nov 2021 — Present · Gurugram, IN
Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.\\\\n\\\\n· Manages non-productive time request process, ensuring activities are planned without impacting SLAs.\\\\n\\\\n· Reviews and processes schedule change requests.\\\\n\\\\n· Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills 24X7.\\\\n\\\\n· Scheduling, rescheduling, and optimization of team meetings, one on ones, training, and various other activities.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Delhi University
CFL
2017 — 2018
National Digital Literacy Mission
Certificate Course in Appreciation Of Digital Literacy
Exe Solutions
Certificate Course in Visual Basic
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
CCC
Janardan Rai Nagar Rajasthan Vidyapeeth University
BCA
2018 — 2021
British Council EnglishScore
Certificate Course in Evolution I4
British Council EnglishScore
Evolution in I3
Exe Solutions
Certificate Course in Informatic Practices
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