Arshdeep Singh

Desktop Support Specialist @Likewize

CA

Served as the primary contact for end users, addressing Level 1 and Level 2 support tickets across hardware, software, network, and mobile device issues.• Diagnosed and resolved technical incidents via phone, email, and ticketing systems, ensuring timely SLA compliance. Document all issues and troubleshooting steps taken to resolve problem using ticketing system Fresh Service. • Will be responsible for professionally interacting with management within and outside of the company, comfortably communicating with customers, vendors, and flawlessly handling confidential and critical details. • Monitored and managed ticket queues, prioritized issues, and escalated complex problems to senior engineers or other departments when needed.• Provided IT support to warehouse staff, including setup, UAT testing and troubleshooting of handheld scanning devices, label printers, and workstation connectivity to ensure smooth logistics operations.• Configured, installed, maintained, and decommissioned IT assets including Windows OS, MacOS, Printers, Active Directory, BitLocker, and network hardware.

Sheridan College

Information Technology Support and Service, Information Technology

Central Board of Secondary Education

High School Diploma