Arshdeep Singh
Senior Business System Analyst @Charter Communications
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WORK HISTORY
Senior Business System Analyst @Charter Communications
Greenwood Village, CO, US
Led collaboration between stakeholders, product manager, and engineering team to develop a web application and backend infrastructure development for agents to troubleshoot customer\'s mobile service issues.Directed projects on enhancing customer experience on the website by working with the UI/UX team, improving the customer\'s browsing journey.Partnered with the analytics team for real user monitoring and suggested corrective actions based on key metrics.Translated business requirements into actionable technical features, and maintaining a robust product backlog.Collaborated with various scrum teams, testing and release management team, ensuring delivery of features in agile framework.
EDUCATION
The University of Texas at Dallas
Master of Science - MS
Guru Gobind Singh Indraprastha University
B.tech in Power Engineering
SKILLS
ABOUT ARSHDEEP SINGH
Hey there, I am Arshdeep. My Product Owner experience spans 8 years across different domains - Telecommunications, E-commerce, Engineering. I am a Certified SAFe® 5 Product Owner and have Master\'s in Business Analytics from University of Texas, USA. I have experience in business analysis, product development, and Agile methodologies. Proven track record of translating complex business requirements into actionable user stories, managing product backlogs, and guiding cross-functional teams to successfully deliver features using Agile methodology for Software development life cycle (SDLC) and product releases. Top Skills: Project Management: MS Excel, MS PowerPoint, Word, JIRA, Confluence, Google Sheets, and slides Cloud Tech: Amazon Web services (AWS) Workflow Tools: Figma, Lucid Charts Tech Stack familiarity: Reactjs, AngularJS, Python & Java; MySQL, SQL Analytical Tools: Tableau, PowerBI Data science: R, SAS, Python Let\'s connect. I\'m at a••••••••@gmail.com
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