Arshan Hasan
Customer Success Leader | Driving Retention & Revenue Growth | Building Scalable CS Playbooks | Ex-MoEngage
- Role
- Customer Success Lead at Signeasy
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arshan Hasan
I’m a Customer Success Leader with 8+ years in enterprise SaaS, guiding global CSM teams. My strength lies in building upsell and renewal playbooks that scale, empowering cross-functional collaboration, and systematically reducing churn.
Experience
Customer Success Lead
Jan 2025 — Present · Bengaluru, IN
Building AI-Enabled Customer Success at ScaleAs Lead Customer Success Manager at Signeasy, I’m focused on designing a predictive, data-driven CS engine that blends strong relationships with AI-assisted workflows.Here’s what I’m building and leading:• Leveraging AI tools to streamline QBR preparation, renewal forecasting, risk categorization, and internal documentation• Leading and mentoring a global team of 6 CSMs while standardizing lifecycle playbooks and engagement audits• Managing strategic enterprise accounts across NA, EMEA, and APAC, driving onboarding → adoption → renewal → expansion• Designing health dashboards, churn trackers, account tiering frameworks, and ARR-linked success plans• Acting as the voice of the customer across Product, Finance, and Sales to influence roadmap and transition workflows• Running biweekly CX sprints to balance immediate execution with long-term scalability
Education
Vellore Institute of Technology
B.Tech, Electrical and Electronics Engineering
2013 — 2017
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