Arshad Shaikh
Customer Experience Manager at Kotak Cherry l Ex-Groww | FinancialAnalysts | Client management | Driving Excellence in Customer Satisfaction | Strategist in Customer Delight |
- Role
- Customer Experience Manager at Kotak Cherry
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Arshad Shaikh
With a proven track record spanning five years in the capital markets, I have consistently driven customer success through deep expertise in financial instruments, trading platforms, and market dynamics. My commitment to fostering strong client relationships and delivering insightful support has been instrumental in elevating client satisfaction and loyalty. I thrive on providing tailored solutions that not only meet but exceed client expectations, ensuring long-term success in the ever-evolving financial landscape.
Experience
Customer Experience Manager
Dec 2023 — Present · Mumbai, IN
Efficiently handle escalations to promptly resolve customer issues and concerns. Analyze customer queries related to Mutual Funds, Stocks, and Bonds through CRM systems. Deliver end-to-end solutions to ensure investor satisfaction. Boost customer satisfaction scores with swift and effective resolutions. Educate customers on the financial market and guide them on investment options. Gather and share customer feedback with internal teams to drive service improvements.
Education
University of Mumbai
Bachelor's degree, Management studies
Golden Gate University
Master of Business Administration - MBA, Business analytics
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