Arshad Shaik
IT Service Desk | Data Management (Oracle Fusion) | Customer Master Data | P2P | 9 Years Multi-Domain Experience
- Role
- Technical Support Specialist at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arshad Shaik
Experienced professional with 9 years of expertise across IT Service Desk Support, Master…
Experience
Technical Support Specialist
Feb 2025 — Present · Hyderabad, IN
Provide IT service desk support for a US-based corporate client, ensuring smooth business operations and high end-user satisfaction.• Delivered technical support across Cisco Jabber, Cisco Finesse, Outlook, O365, Windows/Mac OS, VPN, Intune, Azure Virtual Desktop, MFA, AD, Oracle, and Mainframe.• Troubleshoot hardware/software/peripheral issues (Windows & Mac laptops, mobile devices, printers, scanners, Zebra devices, docking stations, conferencing tools).• Managed incidents (user-down, VIP support, change requests, service requests, major incidents) via Remedy ITSM following ITIL standards.• Delivered FCR, SLA, and MTTR adherence, created KB articles, and guided end-users on security, compliance, and tool adoption.
Education
St pauls degree collage
Bachelor of Commerce (B.Com.)
2011 — 2013
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