Arshad Shahab

About Arshad Shahab

Results-driven and highly dedicated Hotel General Manager with 15+ years of leadership…

Experience

1. General Manager

   Hampton

   Jun 2015 — Present · Memphis, TN, US

   General Administration and Leadership- • To develop the operating efficiency of all executives of the hotel and their departments by periodic counseling and meetings• To develop and initiate such measures which may contribute to the overall development of the unit.• Assist in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals to ensure optimum guest satisfaction, sales potential and profitability.• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities.• Training and empowering the team to adherence of brand standards during daily operations.• Handling billing clearances and negotiations with various vendors related to events, F&B, horticulture.• Product development for enhancing quality of operations. Personnel• To review manpower strength and performance with departmental heads.• To assign responsibilities to hotel executives, control their work and provide opportunities for their training and development Accounts• To review all performance reports pertaining to the revenue generating areas and direct corrective action wherever necessary• I am responsible for the preparation and submission for both, operations and capital budgets to the corporate office.• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders and government officials

Skills

• Process Scheduler
• Sales
• Team Management
• Front Office
• Microsoft Office
• Income Statement
• Inventory Management
• Marketing
• Management
• Sop
• Hotel Management
• Food & Beverage
• Hospitality
• Hotels
• Customer Satisfaction
• Training
• Leadership
• Hospitality Industry
• Environmental Awareness
• Hospitality Management
• Micros
• Pre-Opening
• Recruiting
• Resorts
• Rooms Division
• Time Management
• Tourism
• Yield Management
• P&L