Arshad Pasha Syed

WORK HISTORY

EDUCATION

ABOUT ARSHAD PASHA SYED

Over 9.5 years of experience, main area of experience has been on Oracle Apps CRM Functional.• Currently working as a Consultant in Infosys Ltd from the past 5years as a Functional Consultant in Oracle CRM at Canton Ohio for a leading Manufacturing Client.• Onsite lead for CRM Track which involves Service Contracts, Installed Base and Customer Master, Purchasing, Advanced Pricing, Order Management, Field Service, Depot Repair, Spares Management, Order Management.• Have handled integrations with other ERP Applications which include Siebel, SFDC, Mainframes, and Oracle CPQ.• Worked as the Functional Consultant at Onsite for CRM Implementation project.• Handled end to end Computer Telephony Integration (CTI) with Cisco’s middleware & switch and Implemented Cisco ICM 8.5 version successfully with all functionalities fully functioning for PromInvest Bank CRM & CDH Implementation.• Strong Functional expertise in Oracle EBS R12 application in the modules – Service Contracts, Installed Base, Customer Master, Telesales, Tele service, Marketing, Inbound & Outbound Telephony (Call Center).• Proficient at managing client relationships, understanding business requirements, following deadlines with quality deliverables• Certified Siebel Customer Relationship Management 8 Business Analyst• Excellent Communication & Presentations Skills, Team Player, Highly Target Oriented.• Worked for Wipro BPO for 1.7 years as a “CRM Analyst” where my key responsibility was to train the employees on the CRM Application and provide the necessary technical support to the client on the same.• Have good amount of knowledge in various modules in Siebel which includes Call Centre, Marketing, and Siebel Sales.• Comfortable with application customization and integrating Oracle CRM On demand. Siebel Client Installation on user machines, User set up, Creation of Views, Responsibilities, positions. Analyzing the business requirements given by the client and prepare POC (proof of concept).