Arshad Mumtaz Arsh

About Arshad Mumtaz Arsh

Innovative and customer-focused Digital Strategy leader with 30+ years of experience in…

Experience

1. Solution Architect & Technical Project Manager

   IBM

   Sep 2019 — Present · Copale, TX, US

   Spearheaded digital strategy and transformation initiatives for AT & T, focusing on enhancing digital customer support and self-service capabilities for FirstNet, ABS Mobility, and DTV- Led cross-functional teams in identifying and prioritizing business requirements to deliver seamless digital customer experiences, collaborating with business stakeholders, architects, and development teams- Developed and executed digital strategies that improved customer satisfaction scores and reduced support call volume by enabling intuitive self-service options- Coordinated end-to-end (E2E), User Acceptance Testing (UAT) and Production Validation Testing (PVT) to ensure high-quality digital solutions and intuitive user journeys- Provided leadership in the adoption of Agile and SAFe methodologies, driving innovation and continuous improvement in digital service delivery- Presented executive-level reports on digital transformation progress, customer impact, and key performance indicators.

Skills

• Unix
• Software Project Management
• Erp
• Agile Testing
• Project Management
• Agile Methodologies
• B2b
• Sdlc
• Solution Architecture
• Managed Services
• Integration
• IT Strategy
• Enterprise Architecture
• IT Management
• Agile & Waterfall Methodologies
• Business Analysis
• Program Management
• Wireless Technologies
• Wireless
• Vendor Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Volte
• Lte
• Telecommunications
• Oracle
• Requirements Analysis