Arshad M.D.

About Arshad M.D.

Key competencies- Program management of building models for data parsing and developing tailored experiences for M365 users- Data annotation #dataannotation and preparing training data #trainingdata for Natural Language Understanding (NLU) programs- Ground Truth #groundtruth - Use raw data to create business strategic insights using Power BI dashboards- BOT framework (non-code)- AI/ML program monitoring and analytics - ML bug fixing, precision and recall - Risk analysis with KYC/AML - Incident management - Fraud and Chargeback management - Enforcement and identity profiling - Service level and queue management - Risk program monitoring and enhancement - Employee experience and people management - New ecommerce risk trend monitoring - Capacity and shrinkage control - Amazon lean six sigma trained - Vendor onboarding Tools experience- Azure devops - Power BI - MIcrosoft power virtual agents - ProSci certified Synopsis: Passionate for people, service delivery and operations across e-commerce, IT, and banking domain with data analytics as my forte. Currently in charge of managing a team of data analyst working on model building, annotation work, validation of ML algorithms, auditing efficiency of AI platforms, partnering with engineering teams on testing of bots, and migration of models to Azure dev tools. At Amazon, I managed specialists who investigate transactions on buying platforms and take appropriate actions based on processes, tools and high-judgment decisions. I provide leadership and administrative support to my team and manage to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of my team. My previous role was a Team Manager at Amazon.in Seller Support team in Hyderabad which is the largest and most complex site in the network supporting Sellers across US and India. My major actionables were but not limited to people management for a span of 25 FTEs, business analysis through Amazon business intelligence using MS Excel pivots and lookups, data extraction through ETL tool using SQL, working with Kaizen officer for process improvement, stakeholder management, coaching team members on errors and device action plans with glide path, SLA management in partnership with workforce team, cross utilization of workforce to balance shrinkage, one on one with team members etc. I am also Amazon Yellow Belt certified.

Experience

1. Ai Operations Manager, Product Ops

   Microsoft

   Nov 2020 — Present · Hyderabad, IN

   In charge of managing a team of data analyst working on model building, data parsing, annotation work, validation of ML algorithms, auditing efficiency of AI platforms, partnering with global engineering teams, product team, data science, UX research, and AI program teams across North America, India, APAC, Middle east. I deal with products such as MS Outlook, MS Teams, Microsoft Viva Topics, Cortana, and improvement of its end point for a great user experience.

Education

• Osmania University

  Bachelor of Science, Computers

  2005 — 2009