Arshad Khan

About Arshad Khan

Experienced professional with a strong background in corporate operations, specializing in Sales, Ground Operations, Service, Maintenance, Refurbishment, Inventory Management, Logistics, Fleet Management, and Customer Service. Skilled in leading cross-functional teams of 30+ employees across multiple regions while managing departmental P&L responsibilities. A customer-focused leader with a proven track record of driving sales growth, streamlining operations, and consistently delivering high levels of customer satisfaction. Adept at balancing strategic objectives with operational excellence, ensuring efficiency, compliance, and business performance.

Experience

1. Operations Team Lead

   Flix

   Feb 2025 — Present

   I manage end-to-end lounge and ground operations, ensuring smooth daily functioning at Kashmere Gate and RK Ashram while also overseeing operations at Anand Vihar and ISBT counters. My responsibilities include leading lounge and ground teams through effective roster planning, attendance and leave management, as well as providing continuous training to maintain high service standards. I handle passenger-related matters such as cancellations, cash refunds, and counter-booking issues while monitoring timely bus arrivals and monitoring bus on time provisions. I work closely with the Distribution team for sales targets, and conduct performance reviews, while also coordinating with the Finance team for reconciliations of refunds, sales, invoices, utilities, and expenses. Additionally, I liaise with authorities including Police and ISBT officials to ensure compliance and uninterrupted operations. On a daily basis, I manage sales reconciliations, ticket collections, and PDC allocations for ground associates, while sharing reports and escalating infractions to stakeholders for resolution. I also oversee maintenance, ad-hoc repairs, and passenger handouts at stations, raising updates and corrections whenever required. With a focus on efficiency, compliance, and customer satisfaction, I ensure that both lounge and ground operations consistently meet organizational standards.

Education

• Jamia Millia Islamia

  Secondary school

• Faculty of Engineering and Technology, Jamia Millia Islamia, Central University, New Delhi, India

  Mechanical Engineer, Automobile/Automotive Mechanics Technology/Technician

• Jamia Millia Islamia

  Bachelor's degree