Arshad A.

About Arshad A.

I have demonstrated an ability to perform sufficiently, consistently, and repeatedly the whole range of functions associated with the post of Product, Project Management, Business Management. Brief Working Experience: Results-oriented IT professional with expertise spanning sales, project planning, requirements analysis, client management, onshore-offshore coordination, business analysis, and Agile methodologies. Career progression from.Net development to business analysis, sales, and management roles. Proven track record collaborating with global clients and teams across diverse domains including legal solutions, e-commerce, healthcare, mobile, web, and device applications. While my experience with known IT firms imparted me a valuable expertise and knowledge in globally recognized project management platforms, highly critical product development phases and closely working with cross-regional teams, working in a relatively fresh organization gave me an opportunity to further build my ability to plan and implement complex projects successfully in a challenging environment. Role experience: Project planning and management, Requirement gathering, Client handling, Wireframe creation, market research, Agile methodologies. Domain experience: Business Automation, Healthcare, Entertainment, Lifestyle, Web applications, E-commerce applications, CMS, CRM, mobile applications.

Experience

1. Manager Business Support & Product

   Farenexus

   Nov 2024 — Present

   Led Air Canada Connex as the primary business and product owner, aligning development with strategic goals.Directed NDC airline onboarding, managing end-to-end integration for multiple carriers while ensuring compliance with IATA standards.Spearheaded end-to-end business analysis to identify gaps, streamline workflows, and implement scalable, data-driven solutions.Defined actionable product requirements from stakeholder feedback, supporting usability and continuous improvement.Created detailed functional specs and collaborated across QA, Dev, and business teams to ensure quality releases.Monitored performance through BI dashboards and maintained reporting tools to enable real-time, data-informed decisions.Delivered efficient user support with cross-team coordination, issue tracking, and SLA adherence.Built strong client relationships through proactive communication and consultative engagement.Presented sprint demos to stakeholders and aligned feature delivery with evolving business needs.Specialized in NDC, GDS, and B2C platforms within the travel domain, ensuring regulatory compliance and innovation.

Education

• Punjab Technical University

  Master of Computer Applications - MCA

  2009 — 2011

• Punjab Technical University

  Master's degree

  2007 — 2009