Arsen Akhmetov
Product Manager @Kcell Jsc
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WORK HISTORY
Product Manager @Kcell Jsc
Kcell JSC - Kazakhstan’s leading telecom operator (8M+ subscribers, part of Kazakhtelecom, offering mobile, internet and digital services).• Increased adoption of add-on products by 35% and generated incremental revenue by aligning the product roadmap with market research customer feedback and competitive analysis.• Facilitated Agile ceremonies to ensure alignment across cross-functional teams • Enhanced customer satisfaction by 15% through implementing A/B testing and data-driven optimization of user experience• Boosted user retention by 12% through conducting 50+ in-depth user interviews to refine products strategies• Analyzed departmental processes across call centers, field technicians, and retail outlets to pinpoint bottlenecks and streamline workflows, reducing average service resolution time by 25%
EDUCATION
Suleyman Demirel University
Bachelor's degree
ABOUT ARSEN AKHMETOV
Product Manager with 4+ years of experience delivering simple, user-friendly and…
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