Arron Li
Customer-Centric Leader | Driving Retention, Renewals & Long-Term Partnerships
- Role
- Strategic Account Manager at celito
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Arron Li
Results-driven professional with a strong focus on growth and a proven track record in…
Experience
Strategic Account Manager
Sep 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US
Client Blueprinting & Strategic Planning* Conduct client blueprinting to identify growth opportunities and align solutions with needs.* Develop tailored strategies focused on IT services, security, and SDWAN redundancy.* Collaborate with internal teams to ensure alignment and execution.2. Quarterly Business Reviews (QBRs* Schedule and lead QBRs to review satisfaction, performance, and new opportunities.* Partner with Sys Admins (SAs) and Sales Engineers (SEs) to assess environments and address issues.* Take lead account ownership, coordinating with SA team members.* Use QBRs to identify service gaps and drive deeper engagement.3. Client Retention & Renewals* Manage renewals and create packages aligned with client goals.* Address Month-to-Month clients and convert to long-term agreements.* Proactively resolve issues to ensure smooth renewals.4. New Business Development & Upselling* Identify upsell opportunities in IT services, phone lines, and related solutions.* Collaborate with BDMs and SAs to expand relationships and close complex sales.5. Competitive Positioning vs. Embedded MSPs* Assess relationships with existing MSPs to identify supplement/replacement opportunities.* Evaluate client IT ecosystems, including in-house staff or MSP reliance.* Position celito as the preferred long-term provider.6. Collaboration & Internal Alignment* Partner with BDMs, SAs, and other teams to execute client strategies seamlessly.* Act as liaison between clients and departments to ensure timely delivery.* Maintain accurate Salesforce records and support process improvements.
Education
Wake Technical Community College
Business Administration and Management, General
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