Arrion Jones
IT Support Specialist
- Role
- IT Support Specialist at Index
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Arrion Jones
I possess the technical skills and knowledge necessary to provide exceptional IT support…
Experience
IT Support Specialist
Jun 2024 — Present · Indianapolis, IN, US
Serve as the first point of contact for end users, providing hardware and software troubleshooting support across internal teamsDeploy device drivers and Windows patch updates across end-user devicesMonitor and remediate security patching deficiencies, ensuring compliance across all workstationsManage and maintain the security compliance health status of end-user devicesTrack, tag, and manage IT assets to ensure accurate and current inventory recordsAssist with hardware replacements, warranty claims, and escalation of unresolved support ticketsProvide IT onboarding for new hires, including device setup and system access, to ensure seamless transitionsContribute to the creation and maintenance of internal documentation for recurring issues and support procedures
Education
Ball State University
Bachelor's degree
2015 — 2019
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