Regin Raj

Senior Lead | Infoblox & BlueCat DDI | F5 & Citrix NetScaler Load Balancer | Ex-Juniper TAC

Role: Senior Lead at Kyndryl
Location: Thiruvananthapuram, KL, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Regin Raj

Technical Lead Engineer with 15 years of experience in Information Technology…

Experience

Senior Lead
Kyndryl
Sep 2021 — Present · Bengaluru, IN
Lead Role:Daily Governance Meetings with the team to discuss about Outstanding tickets, Critical issues, aging tickets etcProactively identify opportunities to increase service levels and mitigate any issues in service delivery. Maintaining SLAs and handling escalations for the team.Suggest and implement Process and Service improvement.Create, Review and Update KB with new findings.Mentor new team members in understanding customer infrastructure and processesPerform alert analysis for driving incident reduction.Work with the Automation team to automate routine BAU tasks.Prepare and Present monthly review deck to the client with Microsoft Power Bi.Technical Role:Act as an escalation point for DNS, DHCP and Load balancers to resolve customer problems, including participation in an on-call support.Resolve incidents within agreed timelines. Plan and implement change request.Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work with OEM vendor & Engineering on escalated issues.Create, Review and Update SOP with updated troubleshooting instructions and process changes.Contribute to planning and successful migration of platforms.Perform root cause analysis to find out corrective and preventive actions after major incidents and escalations.Work on problem tickets for finding permanent solutions of repeated issues.Wireshark log analysis

Skills

Ccnsp
Rhce
Cisco Technologies
Dynamic Host Configuration Protocol (Dhcp)
Network Engineering
Mcp
Hardware
Ccna
Netscaler Load Balancer
Microsoft Certified Professional
Troubleshooting
Internet Protocol Suite (Tcp/Ip)
Network Administration
Networking
Vpn
Juniper Technologies
Routers
Dhcp
Network Security
Juniper Networks Products
Firewalls
Cisco Systems Products
Switches
Virtual Private Network (Vpn)
Ftp
Vlan
Juniper Firewalls

Contact information

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Work email
•••••@kyndryl.com
Personal email
•••••@•••••.com
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Current company

Kyndryl India

IT Services and IT Consulting · 8.9K employees · Founded 2021 · Bengaluru East, Karnataka, India

We are Hiring! We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 80000+ highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress. ⚠️ Alert: Beware of Fraudulent Job Postings and Offers: We at Kyndryl have been made aware of an ongoing scam in which malicious actors impersonate Kyndryl or its representatives. These fraudulent schemes often appear as requests for employment opportunities. Scammers typically reach out via Telegram, Signal, WhatsApp, LinkedIn, Facebook, email or other communication/messaging platforms. Common Scam Tactics: • Fake Job Offers: Fraudsters send messages offering employment opportunities, with often times requesting payment for recruitment processing. Kyndryl never charges candidates for job applications or interviews. • Non-Payment for Work: Victims may be asked to complete work for a “promised” fraudulent payment that never materializes. • Fake Email Correspondence: Messages may appear from unofficial email addresses, such as K••••••@gmail.com or r••••••••@kyndryl-hr-help.com, and will falsely offer interviews or job placements. How to Protect Yourself: • Kyndryl and its employees will never ask for payment for job applications, interviews, or project work.

kyndryl.com

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