Elkin Arredondo

About Elkin Arredondo

Results-driven and dynamic Customer Success and Professional Services leader with over 15 years of experience driving customer value, satisfaction, retention, and revenue growth in SaaS, technology-driven industries. Proven track record in scaling multi-national teams, managing diverse portfolios, and leading strategic initiatives that deliver measurable value across the customer lifecycle. Adept at building high-performance teams and fostering cross-functional synergies with Sales, Marketing, Product, Technology, Finance and Services teams to align customer success efforts with broader business objectives. Expertise in implementing customer success strategies that reduce time-to-value, increase adoption, and drive account expansion, including value management programs and proactive risk mitigation. Demonstrated success in leveraging customer insights to identify cross-sell and upsell opportunities, while optimizing operational efficiencies to improve customer outcomes and achieve business growth. Experienced in leading international teams across diverse markets and managing complex accounts for industry leaders such as MasterCard, Accenture, Intuit, Linkedin, Instacart, Fidelity, PWC, American Express, Ford Motor Company, Goldman Sachs, Harvard University, Bain and United Healthcare.

Experience

1. Head of Customer Success, Professional Services & Operations

   Wevo

   Nov 2023 — Present

   Build and manage end-to-end workflows for Customer Success and Ops, directly mapping team output to churn reduction and revenue targets-Develop and execute customer engagement playbooks, including running QBRs and creating health-score triggers to improve product adoption-Track daily customer health metrics and KPIs, personally intervening in \'at-risk\' accounts and translating data trends into actionable retention playbooks-Directly manage implementation projects, ensuring technical integrations are completed on time and new customers are successfully onboarded-Train and coach team members on account management techniques, while maintaining a personal portfolio of high-value accounts.

Education

• Florida International University - College of Business

  B.S., Business Administration

  1998 — 2002

• Florida International University - College of Business

  Masters, International Business

  2004 — 2006

Skills

• Strategic Planning
• Innovation
• Joint Ventures
• Start-Ups
• Staff Development
• Spanish
• Operations Management
• Grassroots Organizing
• Community Organizing
• Management
• Program Development
• Community Outreach
• Social Responsibility
• Strategic Leadership
• Nonprofit Organizations
• Social Media
• Social Entrepreneurship
• Mergers & Acquisitions
• Social Innovation
• Venture Philanthropy
• Operational Excellence
• Corporate Development
• Leadership
• Program Management
• Business Development
• International Business
• Fundraising
• Nonprofits
• Public Speaking
• Public/Private Partnerships
• Educational Technology
• Marketing
• Strategic Partnerships
• Strategy