Arrchana Chellappa

About Arrchana Chellappa

Founder & CEO of Whisk & Warmth, driving brand growth through strategic planning…

Experience

1. Head of Operations

   Elite Elevators

   Sep 2021 — Present · Chennai, IN

   Collaborated closely with Executive Leadership on Strategic Planning initiatives, to develop and implement comprehensive operational strategies. This involved analyzing market trends, identifying opportunities for growth, and aligning operational processes with the company\'s long-term goals. Achieved a 20% improvement in operational efficiency by streamlining workflows and enhancing cross-department collaborationSpearheaded the CRM and IT departments to provide Global Operations Leadership support, focusing on enhancing customer satisfaction and integrating technological advancements. Initiated and led a digital transformation project that reduced response times by 35% and increased customer satisfaction scores by 25%. Implemented a new CRM system that improved customer data management and enabled more personalized customer serviceFormulated and executed department specific policies to ensure operational excellence across global markets. Conducted comprehensive audits to ensure compliance with international standards and local regulations, reducing compliance risks by 40%. Streamlined global supply chain operations, resulting in a 15% reduction in operational costs and a 10% increase in supply chain efficiencyMentored and developed high-performing teams across various departments, fostering a culture of productivity, innovation, and engagement. Introduced a leadership development program that led to a 30% increase in team productivity and a 50% improvement in employee engagement scores.Led the overall management of operations in Canada for a two-month onsite project. Effectively handled customer inquiries, documented success stories, and played a pivotal role in screening and selecting top candidates for Sales roles.

Education

• Harvard Online

  Certificate in Inclusive Leadership, Organizational Leadership

• University of Madras

  Master of Business Administration - MBA, Educational Management

• Indira Gandhi National Open University

  certificate in Computing, Computer Science

• Open University Australia

  Certificate in Early Childhood Education , Early Childhood Education and Teaching

• Open University Australia

  Certificate in Foundations of Psychology, Counseling Psychology